Refund & cancellation policy
Template — review with a lawyer and complete the business details before launch.
Digital access
Access is delivered digitally after a successful captured payment. There is no recurring subscription to cancel.
Refund requests
This template proposes a seven-day request window for duplicate charges, accidental purchases and unresolved access failures. The operator must review and adopt an explicit policy before accepting live payments.
Processing
Contact support with the registered email and Razorpay payment ID. Never send card numbers, passwords or OTPs. Approved refunds return through the original payment method; provider/bank processing times vary.
After a refund
A processed refund revokes the entitlement linked to that payment and its completion certificates unless another valid entitlement exists. Statutory consumer rights remain unaffected.
Support: Support email must be configured before launch.